ace456 Privacy Policy

1.1 Registration Data

When you create an ace456 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 Identity Verification Data

To comply with our age verification and anti-fraud obligations, we may collect copies of government-issued identity documents such as a National ID card, passport, or driving licence. We may also collect a selfie or proof-of-address document (e.g., a utility bill or bank statement) to confirm the details provided at registration match the identity of the account holder.

1.3 Financial and Payment Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or another supported payment method, we collect transaction details including the payment method identifier (e.g., mobile wallet number), transaction amount in ৳, transaction reference number, and timestamp. ace456 does not store full card numbers or mobile banking PINs. Payment credentials are handled directly by the relevant payment provider using their own secure infrastructure.

1.4 Usage and Activity Data

When you use the ace456 platform, we automatically collect data about your activity, including:

• Games played, bets placed, wager amounts, and game outcomes
• Session duration, login timestamps (Bangladesh Standard Time, UTC+6), and logout events
• Pages visited, features accessed, and in-platform navigation patterns
• Bonus claims, promotional interactions, and wagering progress
• Customer support interactions including chat logs and email correspondence

1.5 Technical and Device Data

We collect certain technical data automatically when you access ace456, including your IP address, device type and model, operating system version, mobile browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance optimisation. We do not use IP addresses to identify you personally outside of fraud investigation contexts.

1.6 Cookies and Tracking Technologies

ace456 uses cookies and similar tracking technologies to maintain your login session, remember your platform preferences, analyse usage patterns, and deliver relevant promotional content. Strictly necessary cookies are deployed without additional consent as they are essential to the operation of the platform. You may manage optional cookie preferences through your browser settings; however, disabling certain cookies may affect platform functionality.

3.1 Contractual Necessity

The majority of personal data processing by ace456 is carried out because it is necessary to perform our contract with you — specifically, to operate your account, process your transactions, and deliver the gaming services you have requested.

3.2 Legitimate Interests

We process certain data, including usage data and device data, on the basis of ace456's legitimate interests in operating a secure, reliable, and commercially viable platform. This includes fraud detection, security monitoring, and platform analytics. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.

3.3 Legal Obligation

Some data is processed because we are legally required to do so — for example, retaining financial transaction records for anti-money laundering compliance purposes, or disclosing data in response to a valid legal order from a competent authority.

3.4 Consent

Where ace456 relies on consent as the legal basis for processing — for example, to send you promotional emails or SMS notifications — you have the right to withdraw that consent at any time by contacting ace456 support or using the unsubscribe option in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4.1 Service Providers and Technology Partners

ace456 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processors (bKash, Nagad, Rocket, Upay, and card networks including Visa and Mastercard), identity verification services, customer support platforms, and cloud hosting providers. All service providers are required to process data only on ace456's instructions and to maintain appropriate security standards.

4.2 Legal and Regulatory Disclosures

ace456 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by law or where such disclosure is necessary to prevent fraud, protect the safety of players, or defend against legal claims. ace456 will notify affected players of such disclosures where legally permitted to do so.

4.3 No Sale of Personal Data

ace456 does not sell, rent, or trade personal data to third parties for their own independent marketing or commercial purposes. Personal data shared with service providers is shared solely for the purpose of delivering services to you on behalf of ace456 and is governed by strict contractual data protection obligations.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of ace456, personal data held by ace456 may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, ace456 will take reasonable steps to ensure that the acquiring entity applies data protection standards at least equivalent to those set out in this Policy.

5.1 Retention Periods

ace456 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal, regulatory, and accounting obligations. In general terms:

• Account registration data is retained for the duration of the account and for a minimum of five years following account closure.
• Financial transaction records are retained for a minimum of five years in accordance with anti-money laundering requirements.
• Identity verification documents are retained for the duration of the account and for a period thereafter as required by applicable regulations.
• Customer support correspondence is retained for a minimum of two years from the date of the last interaction.
• Cookies and session data are retained for the duration of your browser session (session cookies) or for a defined period as described in the relevant cookie settings (persistent cookies).

5.2 Deletion and Anonymisation

When personal data is no longer required and the applicable retention period has expired, ace456 will securely delete or irreversibly anonymise the data. Anonymised data may be retained indefinitely for analytical and statistical purposes without identifying any individual player.

6.1 Right of Access

You have the right to request a copy of the personal data that ace456 holds about you. We will respond to access requests within a reasonable timeframe. We may request proof of identity before fulfilling an access request to protect your data from being disclosed to a third party.

6.2 Right to Rectification

If any personal data ace456 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account information directly through your ace456 account settings.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been processed unlawfully. Please note that ace456 may be required to retain certain data to comply with legal obligations even following a deletion request; in such cases, we will inform you of the data we are required to retain and the reason for that retention.

6.4 Right to Restriction of Processing

You may request that ace456 restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of the data is being resolved.

6.5 Right to Withdraw Marketing Consent

Where ace456 sends you promotional communications on the basis of your consent, you may withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting ace456 support directly. Withdrawal of marketing consent will not affect the operation of your ace456 account or your access to gaming services.

7.1 Technical Safeguards

ace456 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security vulnerability assessments, and real-time fraud monitoring systems that identify and flag suspicious account activity.

7.2 Payment Security

All payment transactions processed through ace456 are handled via encrypted, PCI-DSS compliant payment channels. ace456 does not store full mobile banking credentials, card numbers, or mobile PINs on its servers. Payment data is processed directly by the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) using their own certified security infrastructure.

7.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ace456 will take immediate steps to contain the breach, assess its scope, and notify affected individuals within a reasonable timeframe. ace456 will also notify relevant authorities where required by applicable law.

8.1 What Cookies ace456 Uses

ace456 uses the following categories of cookies on the platform:

• Strictly Necessary Cookies: Essential for the platform to function, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and last-visited game sections.
• Analytics Cookies: Collect anonymised data about how players use the platform to help us identify areas for improvement and measure the effectiveness of new features.
• Marketing Cookies: Used to deliver personalised promotional content relevant to your gaming interests. These are deployed only with your consent.

8.2 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please be aware that disabling strictly necessary or functional cookies may impair the operation of the ace456 platform and may prevent you from accessing certain features. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari) are available through the respective browser's help documentation.

9.1 Strict Age Prohibition

ace456 is strictly intended for adults aged 21 years and above. ace456 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that ace456 may hold data relating to an underage individual, please contact our support team immediately.

10.1 Policy Updates

ace456 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, the revised version will be published on this page with an updated effective date. Where changes are significant, we may also notify registered players by email or through an in-platform notification. Continued use of the ace456 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed about how we protect your personal data.

10.2 Contact for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ace456 holds about you, please contact our support team. Our support email address is displayed as plain text in the footer of this page. ace456 support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).